Return and Refund

At Gleamz, customer satisfaction is important to us. We want you to feel confident when purchasing our cleaning products. This Return & Refund Policy explains the conditions and process for returning products and requesting refunds.

1. Return Window

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, you must contact our customer support team within this 7-day period and provide your order details.

2. Return Eligibility

We accept return requests for all Gleamz products, subject to the following conditions:

  • The return request must be made within 7 days of delivery.

  • The product must be completely unused.

  • The product must be in its original condition and packaging.

  • All included items, accessories, and components must be returned.

  • Proof of purchase or a valid order number must be provided.

Products that have been opened, used, damaged through misuse, or returned in an unsuitable condition may not qualify for a return, subject to applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Gleamz customer support within 7 days of receiving your order.

  2. Provide your order number, name, and contact details.

  3. Explain the reason for your return.

  4. Wait for our team to provide return instructions and confirmation.

  5. Pack the unused product securely in its original packaging and return it according to the instructions provided.

Please do not send products back before contacting our customer support team.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed using the original payment method where possible, or another mutually agreed method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

For cash-on-delivery orders, our customer support team will coordinate an appropriate refund method with you.

5. Return Shipping Costs

Return shipping costs will be handled as follows:

  • Change of mind: The customer is responsible for return shipping costs, unless otherwise agreed.

  • Damaged, defective, incorrect, or faulty items: Gleamz will arrange or cover reasonable return shipping costs where the issue is confirmed to be our responsibility, subject to applicable law.

6. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible.

Include your order number and photographs of the product and packaging where appropriate so we can assess the issue and provide a suitable resolution.

Your rights under applicable consumer protection laws remain unaffected by this policy.

7. Exchanges

If you wish to exchange a product, please contact our customer support team within 7 days of delivery.

Exchanges are subject to the same eligibility requirements as returns, including the requirement that the item must be unused and in its original packaging. Exchange availability depends on stock.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation. Once an order has been shipped or delivered, it will be handled under our return policy.

Any refund for an approved cancellation will be processed in accordance with the applicable refund procedure and law.

9. Refund Exceptions

A return or refund request may be declined if the product does not meet the eligibility requirements stated in this policy.

However, nothing in this policy excludes any remedy or consumer right that cannot legally be restricted, including rights relating to faulty, defective, misrepresented, or incorrectly supplied products.

10. Contact Us

For return, exchange, or refund requests, please contact us:

Brand Name: Gleamz

Website: wwwthegleamz,com

Phone / WhatsApp: 0343-5160271

We will make reasonable efforts to respond to your inquiry and assist you.

Thank you for choosing Gleamz. We appreciate your trust in our brand and look forward to helping you maintain a cleaner home.