Privacy Policy

At Gleamz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our cleaning products, or contact us.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Phone number and email address

  • Shipping and billing address

  • Order details and purchase history

  • Information you provide when contacting our customer support team

Payment Information

Payment information may be processed by third-party payment providers. Gleamz does not intentionally store full payment card details unless explicitly stated otherwise.

Technical Information

We may collect information such as your IP address, browser type, device information, pages visited, and website usage data through cookies or similar technologies, where applicable.

2. How We Use Your Information

Gleamz may use your information to:

  • Process and confirm your orders.

  • Arrange delivery through courier services.

  • Contact you about your orders, payments, and delivery updates.

  • Respond to customer inquiries and complaints.

  • Improve our website, products, and shopping experience.

  • Prevent fraudulent transactions and unauthorized activity.

  • Send promotional offers and product updates where permitted.

  • Meet applicable legal and regulatory requirements.

3. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Courier and delivery companies to deliver your orders.

  • Payment providers to process transactions.

  • Website and hosting providers to maintain our online store.

  • Analytics and marketing providers if we use these services.

  • Legal or regulatory authorities when required by applicable law.

Gleamz does not sell your personal information to third parties for money. We only share information as reasonably necessary for the purposes described in this policy or as otherwise permitted or required by law.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to maintain essential functionality, remember preferences, analyze website traffic, and improve your shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will request consent before using non-essential cookies.

5. Data Security

Gleamz takes reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic storage or internet transmission method is completely secure, and absolute security cannot be guaranteed.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete or anonymize it where appropriate and legally permitted.

7. Your Privacy Rights

Subject to applicable law, you may be able to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where permitted.

  • Withdraw consent for optional marketing communications.

  • Ask questions about how your information is collected and used.

To exercise these rights, contact Gleamz using the contact details below. We may need to verify your identity before processing your request.

8. Marketing Communications

Gleamz may send promotional emails, messages, discounts, and product announcements where permitted and, when required, with your consent.

You can opt out of promotional communications at any time using the unsubscribe option, where available, or by contacting us directly.

You may still receive essential messages relating to your orders or customer service.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy policies, which we do not control.

We encourage you to review their policies before sharing personal information with them.

10. Children's Privacy

Our website is not intended for children to make independent online purchases. Gleamz does not knowingly collect children's personal information in ways prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

Gleamz may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Gleamz

For questions, concerns, or requests relating to this Privacy Policy, please contact us:

Brand Name: The Gleamz

Website: www.thegleamz.com

Phone / WhatsApp: 03435160271

We will review privacy-related inquiries and respond within a reasonable timeframe, subject to applicable legal requirements.

Thank you for choosing Gleamz. We appreciate your trust in our brand and are committed to handling your personal information responsibly.